Terms and Conditions

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. Sonlight Printing, LLC or any of its vendors are not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

All artwork, designs and images must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated). Sonlight Printing, LLC or any of its vendors are not responsible for images printed as fuzzy, distorted or pixelated due to customer provided artwork.

Additional fees may apply for files larger than 30MB.

COLOR PROOFING, MATCHING & PRINTING

Sonlight Printing, LLC or any of its vendors are not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Sonlight Printing, LLC or any of its vendors will try their best to match the gradient density of each color, but Sonlight Printing, LLC or any of its vendors are not liable for the final appearance of a color.

The application of UV Coating may affect or change the appearance of printed colors. Sonlight Printing, LLC or any of its vendors are not liable for the final color appearance of UV-coated product/s.

ORDER CANCELLATION

Sonlight Printing, LLC will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Customer must notify Sonlight Printing, LLC within 5 business days of order acceptance to notify any defects discovered in the ordered product.

All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by Customer’s own expense.